HEAVY PSYCH SOUNDS S.R.L.S., Roma 00141, Italy, P.IVA/VAT: IT 15975791003 is the controller responsible for processing your personal data on this website and WooCommerce store. For privacy-related requests you can contact servicehpsrecords@gmail.com.
Personal data means any information that can identify you directly or indirectly, such as your name, email address, billing and shipping address, account details, order information, online identifiers, and technical data such as IP address.
When you browse the website, we process the technical data your browser sends to our servers in order to display the website, keep it stable and secure, prevent misuse, and troubleshoot errors. This data can include the page accessed, date and time of access, referrer/source, browser and operating system information, and IP address.
If you create an account, we process the data needed to register and manage your account and allow you to log in, such as your email address, username, and a password stored in protected (hashed) form, as well as information you choose to save in your account such as addresses and order history.
When you contact us by email, we process the personal data you provide (such as your email address and message content) in order to respond to your request.
When you place an order, we process the personal data necessary to handle and fulfil the purchase and provide support, such as your name, email address, billing and shipping address, phone number (if provided), and order details. We also process data needed to handle refunds, returns, replacements, disputes, chargebacks, and customer support related to your order. Orders may be fulfilled from warehouses in the EU, the US, and worldwide, and your shipping information may be shared with fulfilment partners and carriers as needed to deliver your order.
Payments are processed by the payment methods offered at checkout, such as PayPal. When you pay with a third-party payment provider, payment processing is handled by that provider under its own privacy policy and terms. We receive the information necessary to confirm payment status and manage the order (for example, payment confirmation and transaction reference) but we do not receive or store your full card details when third-party providers process the payment.
We send transactional communications that are necessary to provide the service, such as order confirmations, shipping updates, and customer support messages. If you subscribe to marketing communications (for example a newsletter), we will use your email address to send you updates about offers and releases. You can unsubscribe from marketing communications at any time using the unsubscribe option included in the message (if available) or by contacting servicehpsrecords@gmail.com.
The store uses cookies and similar technologies that are necessary for core functions such as security, session management, cart, and checkout. Depending on the store configuration and your choices, the store may also use cookies and similar technologies for analytics and marketing/advertising measurement and retargeting, including through services provided by Google and Meta (Facebook/Instagram) and other commonly used marketing, analytics, and optimization tools. Where required by law, non-essential cookies and similar technologies are used only after you give consent, and you can withdraw consent at any time through cookie settings on the website (if provided) and through your browser settings. Additional information about cookies may be provided on the Store in a separate cookie policy or cookie settings page, where available.
The store may load third-party resources and use services commonly integrated into WordPress/WooCommerce websites, including Google Fonts, Font Awesome, and similar libraries and plugins, as well as embedded content and social media features. When these resources are loaded from third-party servers, your browser connects to those servers to retrieve the required files, which may involve transmitting technical data such as your IP address and device/browser information and, depending on the technology, cookie identifiers. Embedded content from third parties may allow those third parties to collect data about your interactions according to their own policies, as if you visited their services directly.
We may share personal data only as necessary to operate the store and provide services to you, including with payment providers, shipping/fulfilment partners and carriers, hosting and infrastructure providers, email and communication providers, analytics and advertising providers (such as Google and Meta), security/fraud-prevention providers, and professional advisers. People who help operate and maintain the Store (such as site administrators and contractors providing technical support) may access personal data only as needed for their tasks. We may also disclose personal data when required by law or when necessary to protect our rights, enforce our terms, or ensure the safety and security of customers and the Store.
Because we sell and ship worldwide and may use service providers that operate internationally, personal data may be processed outside your country of residence, including outside the EU/EEA, for example when fulfilling orders from the US or using global service providers. Where required by law, we use appropriate safeguards for such transfers (for example contractual protections) and you can request more information by contacting servicehpsrecords@gmail.com.
We keep personal data only as long as necessary for order handling, account administration (if applicable), customer support, security, and legal obligations such as statutory accounting and tax retention requirements, and then delete or anonymize it when it is no longer needed.
We use reasonable technical and organizational measures designed to protect personal data, but no internet transmission or storage system is completely secure.
Depending on your location, you may have rights regarding your personal data, including the right to request access, correction, deletion, restriction, objection to processing including direct marketing, data portability where applicable, and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a data protection authority. To exercise your rights, contact servicehpsrecords@gmail.com