HEAVY PSYCH SOUNDS S.R.L.S., Roma 00141, Italy, P.IVA/VAT: IT 15975791003 operates this website and WooCommerce store and is the seller for orders placed through it. For shipping and order support you can contact servicehpsrecords@gmail.com.
By using this store and/or placing an order you agree to these terms and conditions.
When you place an order, you agree that the information you provide at checkout is accurate and complete, including your delivery address and contact details, and that you will check your order details before completing payment.
After checkout you will receive an order confirmation. Orders are processed and prepared for shipment after they are placed.
Your order will be handled and shipped between 1 and 3 days.
Delivery will happen between 4 and 8 days for EU countries and between 8 and 14 working days for non-EU countries. These timeframes are estimates and can vary depending on destination, carrier handling, customs processes, and other circumstances outside our control.
If your order includes a presale item (meaning the release date is in the future), it will be shipped around 3 weeks before the release date. If an order contains both presale and in-stock items, shipment may follow the presale timeline so the order can be shipped together.
If any product version (for example, a specific vinyl color) is missing at the warehouse for any reason, you authorize us to ship the closest version available to fulfill the order.
If you have any issue with your order, including shipping questions, delivery issues, missing items, or product issues, contact servicehpsrecords@gmail.com and include your order number and a clear description of the issue.
To request a cancellation, return, or refund, contact servicehpsrecords@gmail.com with your order number and request. Where applicable, your statutory consumer rights are not affected.
We may update these terms from time to time by posting an updated version on the store. The version in effect at the time you place an order applies to that order.